Withdrawal from the contract
In accordance to the Act no 102/2014 Coll. SR you have the right to withdraw from the contract within 14 working days from the date of receiving the shipment.
In the case of withdrawal from the contract return the unsatisfactory goods back to our address:
5th Floor, 52/54 Gracechurch Street
London EC3V 0EH
Send the goods:
- carefully wrapped (we recommend by registered mail), not by cash on delivery. In the event of sending the goods by cash on delivery it will not be received.
- Attach a copy of the invoice with the bank account number and the filled in form of the withdrawal from the contract to it. You can find the form of the withdrawal from the contract here: vf_en.doc.
Goods must satisfy the following conditions:
- Goods must be properly wrapped
- Goods shall not be used – goods must be without any signs of being worn.
- Goods must be complete!
When returning goods we are not liable for any loss of goods, while being shipped to us - it is the customer’s duty to pack the goods in such way that the goods will be prevented from any damage or loss.
Obligations of the trader in the event of withdrawal
The trader shall reimburse all payments received from the consumer, including, if applicable, the costs of delivery without undue delay and in any event not later than 14 days from the day on which he is informed of the consumer’s decision to withdraw from the contract in accordance with Article 11.
The trader shall carry out the reimbursement referred to in the first subparagraph using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of such reimbursement.
Notwithstanding paragraph 1, the trader shall not be required to reimburse the supplementary costs, if the consumer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by the trader.
Unless the trader has offered to collect the goods himself with regard to sales contracts, the trader may withhold the reimbursement until he has received the goods back, or until the consumer has supplied evidence of having sent back the goods, whichever is the earliest.
Obligations of the consumer in the event of withdrawal
Unless the trader has offered to collect the goods himself, the consumer shall send back the goods or hand them over to the trader or to a person authorised by the trader to receive the goods, without undue delay and in any event not later than 14 days from the day on which he has communicated his decision to withdraw from the contract to the trader in accordance with Article 11. The deadline shall be met if the consumer sends back the goods before the period of 14 days has expired.
The consumer shall only bear the direct cost of returning the goods unless the trader has agreed to bear them or the trader failed to inform the consumer that the consumer has to bear them.
In the case of off-premises contracts where the goods have been delivered to the consumer’s home at the time of the conclusion of the contract, the trader shall at his own expense collect the goods if, by their nature, those goods cannot normally be returned by post.
The consumer shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. The consumer shall in any event not be liable for diminished value of the goods where the trader has failed to provide notice of the right of withdrawal in accordance with point (h) of Article 6(1).
Where a consumer exercises the right of withdrawal after having made a request in accordance with Article 7(3) or Article 8(8), the consumer shall pay to the trader an amount which is in proportion to what has been provided until the time the consumer has informed the trader of the exercise of the right of withdrawal, in comparison with the full coverage of the contract. The proportionate amount to be paid by the consumer to the trader shall be calculated on the basis of the total price agreed in the contract. If the total price is excessive, the proportionate amount shall be calculated on the basis of the market value of what has been provided.